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Spanish or French speaking Helpdesk Support Analyst

Job Reference: 00249899
Date Posted: 12 March 2018
Employer: Dupen Ltd
Location: Stevenage, Hertfordshire
Salary: £24,000 to £25,000
Sector: Engineering and Science
Job Type: Permanent
Closing Date: 09 April 2018

Job Description

Bilingual (Spanish or French: & English) Technical Support Analyst/Helpdesk: Electronics/IT/Mechanics/Electromechanical

This well-established international systems company seeks a technically-minded, customer-focused candidate to join their busy UK service desk. The role focuses on supporting a range of specialist hardware systems (scanning, imaging) for a wide client base, with a focus on clients in Spain or France, depending on your language proficiency.

This is a great opportunity to join a professional, structured and fast-paced environment where you can develop your technical skills.

Note: candidates must have a current valid passport. Although this isn't a role involving travel, there will be initial training (likely 1-2wks) at a site in France, so a passport will be required.

Support Analyst

The Role:

  • This role will see you supporting a range of advanced scanning and imaging devices, providing customer service and support via telephone, email and CRM systems.
  • You will be maintaining and increasing your product knowledge on applicable products/applications via training, documentation and research
  • Working to a ticketing system, logging issues and resolutions
  • Submit proposed solutions to basic issues in knowledge base and internal/external documentation

The Person:

The client is seeking a professional and confident candidate (with fluency in Spanish or French, and English), with strong customer service skills who is seeking a career role where they can settle and learn more. The company is well-structured and offers career options for the future.

As a base-level, candidates must be technically-minded; people who enjoy technology/IT and electronics, and ideally have some experience of electrical engineering, or electro mechanics, with perhaps some IT exposure, either through work history, or a higher education course, or even through hobby work. Any imaging experience useful.

Desirable IT experience covers:

Strong PC and server hardware and software skills - eg Windows Desktop and Server; networking, inc. Routers, hubs, Switches, TCP/IP, LANs. But it is that blend of electronics and base-level IT skills that are more important.

Support Analyst


The client offers full training. This will likely include a week at their manufacturing site in France, with ongoing training throughout your career, provided through their dedicated training team.

All-in-all this is a fantastic opportunity to join a busy environment where you can employ and develop your skills. The company offers room for career advancement. Salary circa £25k+ range of benefits. Services advertised by Dupen are those of an Agency.