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Customer Service Representative

Job Reference: 00250496
Date Posted: 13 March 2018
Employer: Response Personnel Ltd
Location: Dunstable, Bedfordshire
Sector: Customer Service, Call Centre
Job Type: Permanent
Closing Date: 10 April 2018

Job Description

Job Description

Customer Service Representative

1 year temporary contract covering maternity.

Hours 9am - 5.15pm Monday to Friday. Rate of pay £10 per hour

Customer Service Representative - Are you a team player with high level of communication skills and able to work under pressure? Do you have sales order processing experience? If so this could be the perfect opportunity for you!

Our client is a leading global company employing around 48,000 people. We have an exciting opportunity for a Customer Service Representative to work at their site based in Dunstable.

Main responsibilities:

Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time in relevant system according to defined process and standards. (order to billing)

Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales)

Communicate with staff from other areas in the business, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.

Make standard calculations to accurately compile and report statistics.

Enter data into databases or other IT systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities; and to generate sales reports and statistics.

Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.

Deliver high level of service to customer base at all times

Perform all required customer service activities, efficiently and accurately, on a day-to-day basis, according to company procedures and guidelines

To provide accurate volume forecasts for designated area of responsibility

Providing an excellent first point of contact for the customers, pro-actively and securely, using all available means of communication

Internal account handling duties as defined

To provide performance analysis to Account Managers, customers & management as required

Experience and qualification requirements

SAP experience preferred, Microsoft office experience, proficient user of Excel

Account handling / account management experience required

Ability to analyse, interpret and report data

Ability to work on own initiative

Team player

Able to work under pressure

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial, Driving, Construction and Technical sectors.

For information on other roles we have available please call for further details.